Privacy policy
Last Updated: May 4, 2026
This Privacy Policy describes how QivaRest collects, uses, stores, and shares your personal information when you visit our website, use our services, place an order, contact us, or interact with our store.
Throughout this Privacy Policy, the terms βwe,β βus,β and βourβ refer to QivaRest.
Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell baby-care, travel, organization, and parent-ready products to you.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information from you when you visit our website, place an order, create an account, subscribe to marketing, contact customer support, or otherwise interact with our services.
The personal information we may collect includes:
Contact Information:
Name, email address, phone number, billing address, and shipping address.
Order Information:
Products purchased, order history, transaction details, delivery details, returns, refunds, and exchanges.
Baby-Care Product Order Information:
Information related to the baby-care products you purchase, such as diaper bags, travel bags, changing-station products, bottle-storage accessories, baby organization items, and other parent-care essentials.
Payment Information:
Payment method, payment confirmation, billing details, and transaction records. Payment card details are processed securely by our payment providers and are not stored directly by us.
Account Information:
Username, password, preferences, account settings, and saved information.
Customer Support Information:
Messages, emails, requests, complaints, return requests, product questions, or any information you provide when contacting us.
Device and Usage Information:
IP address, browser type, device type, operating system, pages visited, time spent on the website, clicks, and interactions with our store.
Marketing Information:
Your preferences, email subscription status, advertising interactions, abandoned cart activity, products viewed, and products added to your cart.
2. How We Collect Information
We collect personal information from the following sources:
Directly from you when you place an order, create an account, contact us, subscribe to emails, submit a form, or provide information through our website.
Automatically through our website using cookies, pixels, analytics tools, and similar technologies.
From service providers such as Shopify, payment processors, shipping companies, fulfillment partners, analytics providers, advertising platforms, and customer support tools.
From third-party partners when permitted by law, including marketing and advertising partners.
3. How We Use Your Information
We use your personal information for the following purposes:
To Process and Fulfill Orders
We use your information to process payments, confirm orders, arrange shipping, provide delivery updates, manage returns or exchanges, and complete your purchase.
This includes orders for baby-care and parent-ready products such as travel diaper bags, changing bags, baby organization accessories, bottle-storage items, and related essentials.
To Provide Customer Support
We use your information to respond to questions, resolve issues, handle complaints, process refund requests, review return requests, and provide assistance related to your order or our products.
To Improve Our Website and Services
We may use website activity, analytics, and customer behavior data to improve our website design, product pages, checkout experience, product information, customer service, and overall shopping experience.
To Send Marketing Communications
If you subscribe or give consent where required, we may use your email address or phone number to send promotional messages, product updates, special offers, abandoned cart reminders, parenting routine tips, and baby-care product campaigns.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
To Personalize Your Shopping Experience
We may use your activity on our website to show relevant products, recommendations, offers, or advertisements based on your interests and interactions.
For example, we may recommend baby travel, changing, feeding, storage, or organization products based on what you viewed or added to your cart.
To Protect Our Store and Prevent Fraud
We use personal information to detect, investigate, and prevent fraud, unauthorized transactions, abuse, security threats, or illegal activity.
To Comply With Legal Obligations
We may use your information to comply with applicable laws, tax requirements, accounting obligations, legal requests, dispute resolution, and enforcement of our policies.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyze traffic, remember your preferences, provide a better shopping experience, and support marketing or advertising activities.
Cookies may help us:
Keep items in your cart.
Remember your preferences.
Understand how visitors use our website.
Improve website performance.
Show relevant advertisements.
Measure marketing campaign performance.
Improve product recommendations.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features and may prevent parts of the website from working properly.
5. How We Share Your Information
We may share your personal information with trusted third parties when necessary to operate our business, provide our services, or comply with legal requirements.
We may share information with:
Shopify, which hosts and powers our online store.
Payment processors to securely process payments.
Shipping and fulfillment partners to deliver your orders.
Customer support providers to help us respond to inquiries.
Analytics providers to understand website performance.
Marketing and advertising partners to provide relevant promotions and ads.
Professional advisers such as accountants, lawyers, or compliance consultants.
Authorities or legal parties when required by law or to protect our rights.
We do not sell your personal information in the ordinary meaning of selling customer data for money.
However, some privacy laws may define certain advertising or marketing activities as βsharing,β βselling,β or βtargeted advertising.β Where applicable, you may have the right to opt out of such activities.
6. Shopify and Third-Party Services
Our store is hosted by Shopify. Shopify collects and processes personal information to help provide the e-commerce services used by our store, including checkout, payment processing, order management, security, analytics, and platform improvement.
Your information may also be processed by Shopify and its service providers in countries outside your location.
Shopify may process certain personal information independently for its own purposes, including improving its services and supporting features used across Shopify-powered stores.
To learn more about how Shopify handles personal information, you may review Shopifyβs own privacy policy through Shopifyβs official privacy resources.
7. Payment Security
Payments made through our website are processed by secure third-party payment providers.
We do not directly store full credit card or debit card numbers on our own systems. Payment information is handled securely according to the standards and security practices of our payment providers.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, fraud prevention, and dispute resolution.
Retention periods may vary depending on the type of information and the reason it was collected.
When personal information is no longer needed, we will delete, anonymize, or securely store it according to applicable legal requirements.
9. International Data Transfers
Because we use Shopify and other third-party service providers, your personal information may be transferred, stored, or processed outside your country of residence.
When personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, as required by applicable data protection laws.
10. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
The right to access the personal information we hold about you.
The right to request correction of inaccurate information.
The right to request deletion of your personal information.
The right to request a copy of your personal information.
The right to object to certain processing activities.
The right to restrict certain processing activities.
The right to withdraw consent where processing is based on consent.
The right to opt out of certain marketing or targeted advertising activities.
To exercise your privacy rights, you may contact us at:
support@qivarest.com
We may need to verify your identity before processing your request.
11. Marketing Communications
If you subscribe to our marketing emails or provide consent where required, we may send you promotional messages about our products, offers, updates, baby-care tips, parent routine ideas, and store news.
You can opt out of marketing emails at any time by clicking the unsubscribe link included in our emails.
Even if you unsubscribe from marketing messages, we may still send you important non-marketing emails related to your orders, account, transactions, customer service, or legal notices.
12. Childrenβs Privacy
Our website and services are intended for adults, parents, guardians, and caregivers.
Although we sell baby-care products, our website is not intended for use by children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe that a child has provided us with personal information, please contact us at support@qivarest.com, and we will take appropriate steps to delete the information where required by law.
13. Security of Your Information
We take reasonable technical, administrative, and organizational measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
You are responsible for keeping your account login details confidential and should not share your password with anyone.
14. Third-Party Links
Our website may contain links to third-party websites, apps, platforms, or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review their privacy policies before providing any personal information.
15. Product Safety and Customer Support Information
When you contact us about a baby-care product, we may collect information related to your order, product issue, return request, damaged item, missing part, or product question.
This information is used only to help resolve your request, improve support, and maintain accurate order and customer service records.
Please do not send sensitive personal information that is not necessary for customer support.
16. Complaints
If you have concerns about how we handle your personal information, please contact us first at:
support@qivarest.com
Depending on your location, you may also have the right to contact your local data protection authority.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technologies, products, or data practices.
Any updates will be posted on this page with a new βLast Updatedβ date.
Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.
18. Contact Information
For questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
Store Name: QivaRest
Website: qivarest.com
Email: support@qivarest.com
Registered Office Address:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Registration Number:
16781378
For the purpose of applicable data protection laws, QivaRest is the data controller of your personal information.
