Shipping policy

Last Updated: May 4, 2026

Thank you for shopping with QivaRest.

We are committed to processing and delivering your baby-care essentials safely, carefully, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders for products such as travel diaper bags, changing bags, baby organization items, bottle-storage accessories, and parent-ready essentials.

Please read this Shipping Policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 5–8 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-demand periods, promotional events, seasonal peaks, or unexpected fulfillment delays, processing times may take slightly longer than usual.

If there is a significant delay in processing your order, we will contact you by email.

2. Shipping and Delivery Times

Estimated delivery times may vary depending on your location, shipping method, courier service, customs processing, and other factors outside our control.

Estimated delivery times are:

Local Delivery: 3–8 business days

International Delivery: 7–15 business days

Please note that delivery times are estimates only and are not guaranteed.

Delays may occur due to customs inspections, courier delays, incorrect shipping information, weather conditions, public holidays, high order volume, or other circumstances beyond our control.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout before you complete your order.

From time to time, QivaRest may offer free shipping promotions. Free shipping eligibility, when available, will be clearly shown on our website or at checkout.

Unless otherwise stated, shipping fees do not include customs duties, import taxes, VAT, or other charges that may apply in your country.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number, if tracking is available for your order.

Please allow 24–72 hours for tracking information to update after your order has been shipped.

If your tracking information does not update immediately, this does not necessarily mean that your order has not been shipped. Some carriers may take additional time to scan and update shipment details.

5. Incorrect or Incomplete Shipping Information

Please make sure your shipping address is complete, accurate, and up to date before placing your order.

QivaRest is not responsible for orders that are delayed, lost, returned, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

support@qivarest.com

We will do our best to help, but we cannot guarantee that changes can be made after an order has been processed or shipped.

6. Lost, Delayed, or Returned Packages

If your package is delayed, please contact us and we will assist you in checking the shipping status using the available tracking information.

If a courier confirms that a package has been lost, we will review the case and may offer a replacement, refund, or another suitable solution depending on the situation.

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping fees may apply before the order can be resent.

7. Customs, Duties, and Import Taxes

For international orders, customs fees, duties, VAT, import taxes, or other charges may apply depending on your country’s laws and regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.

QivaRest is not responsible for delays caused by customs authorities or for any customs-related charges applied by your country.

8. Shipping Restrictions

We reserve the right to refuse, cancel, or limit shipping to certain locations where delivery is unavailable, restricted, delayed, or considered high risk by our shipping partners.

If we are unable to ship to your location after your order has been placed, we will contact you and provide an appropriate solution.

9. Multiple Shipments

In some cases, items from the same order may be shipped separately depending on product availability, warehouse location, fulfillment requirements, or shipping carrier limitations.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

10. Product Handling and Baby-Care Items

We aim to ship baby-care and parent-ready products with care so they arrive in good condition.

When your order arrives, please inspect the packaging and product before use. If your item arrives damaged, defective, missing parts, or incorrect, contact us as soon as possible with your order number and clear photos or videos.

For changing-station style products, please review all product instructions before use. Always place the product on a clean, stable, flat surface and keep your baby under adult supervision at all times.

11. Contact Us

For any questions about shipping, delivery, or tracking, please contact us:

Store Name : QivaRest

Email : support@qivarest.com

Website : qivarest.com

Business Address :
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom