Terms of service
Last Updated: May 4, 2026
Welcome to QivaRest.
This website is operated by QivaRest. Throughout the website, the terms βwe,β βus,β and βourβ refer to QivaRest.
These Terms of Service, together with any policies referenced on our website, govern your access to and use of our website, products, services, content, tools, features, and related services.
Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell baby-care, travel, storage, changing, and parent-ready products to you.
By visiting our website, placing an order, creating an account, contacting us, or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you should not access or use our website or services.
1. Eligibility and Account Use
By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use this website.
You may be required to provide certain information when using our services, including your name, email address, billing address, shipping address, payment details, and other order-related information.
You agree that all information you provide is accurate, complete, and current.
You are responsible for maintaining the confidentiality of your account details, including your password, and for all activity that occurs under your account.
You may not sell, transfer, assign, or share your account with another person without our permission.
2. Our Products
QivaRest sells baby-care and parent-ready products, including travel diaper bags, changing bags, baby organization items, bottle-storage accessories, travel essentials, and related products.
We make reasonable efforts to display our products as accurately as possible, including product descriptions, images, features, colors, sizes, dimensions, materials, and specifications.
However, we do not guarantee that product images, colors, packaging, or details will appear exactly the same on every device or screen.
Product descriptions, availability, pricing, and offers may change at any time without prior notice.
We reserve the right to modify, discontinue, limit, or remove any product or service at any time.
Our products are intended for personal baby-care, travel, storage, and household use only. Products should always be used according to the instructions, safety notes, and care information provided.
For changing-station style products, always place the product on a clean, stable, flat surface and keep your baby under adult supervision at all times.
Our products are not medical devices and are not intended to replace professional childcare, medical, safety, or parenting advice. If you have concerns about your babyβs health, safety, development, or care routine, you should consult a qualified healthcare professional or childcare specialist.
3. Orders and Acceptance
When you place an order on our website, you are making an offer to purchase the selected products.
We reserve the right to accept, reject, cancel, or limit any order at our discretion, including cases involving suspected fraud, incorrect pricing, product unavailability, incorrect customer information, payment issues, or violation of these Terms.
Your order is not considered accepted until we confirm it by email or begin processing it.
After an order has been placed, we may not be able to cancel or modify it, especially if it has already been processed, fulfilled, or shipped.
If we cancel or modify an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.
4. Prices, Payments, and Billing
All prices are listed on our website and may be changed at any time without notice.
The price charged for your order will be the price displayed at the time your order is placed, unless there is an obvious error.
Prices may not include shipping fees, taxes, customs duties, import fees, or other charges unless clearly stated.
You agree to provide current, complete, and accurate payment and billing information for all purchases.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that the payment details provided are valid and accurate.
We reserve the right to correct pricing errors, cancel orders affected by incorrect pricing, and update product or promotional information at any time.
5. Shipping and Delivery
Shipping times displayed on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs clearance, incorrect customer information, weather conditions, high order volume, public holidays, or events outside our control.
You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Once an order has been transferred to the shipping carrier, delivery responsibility may pass to the carrier, subject to applicable law.
For more details, please review our Shipping Policy, where available on our website.
6. Returns, Refunds, and Exchanges
Returns, refunds, replacements, and exchanges are handled according to our Refund Policy.
Before placing an order, you should review our Refund Policy carefully.
Because some products are designed for baby-care, diaper changes, feeding storage, travel, and daily parent routines, hygiene and product condition may affect return eligibility.
We reserve the right to refuse returns or refunds that do not meet the conditions stated in our Refund Policy.
Refund processing times may vary depending on your payment provider, bank, or financial institution.
7. Personal Use Only
Products purchased from QivaRest are intended for personal or household use only.
You agree not to purchase products from our website for unauthorized resale, commercial distribution, export, or any unlawful purpose.
We reserve the right to refuse or cancel orders that appear to be placed for resale, fraud, abuse, or unauthorized commercial activity.
8. Product Safety and Responsible Use
You agree to use all products responsibly and only for their intended purpose.
For baby-care and travel products, you must always follow basic safety precautions, including:
Use products only as described.
Keep small parts, packaging, straps, detachable pieces, and accessories away from children when they may present a risk.
Always supervise your baby during use.
Never leave a baby unattended on or near a changing station, bag, surface, or accessory.
Place changing-station products only on clean, stable, flat surfaces.
Do not overload bags beyond reasonable use.
Do not use damaged products.
Check the product regularly for signs of wear, loose parts, broken zippers, torn seams, or other damage.
QivaRest is not responsible for misuse, unsafe use, lack of supervision, failure to follow instructions, or use of a product in a way that is not intended.
9. Intellectual Property
All content on this website, including but not limited to text, product names, logos, graphics, images, icons, videos, designs, layouts, branding, and website structure, is owned by QivaRest or used with permission from its respective owners.
You may not copy, reproduce, modify, publish, distribute, sell, display, or use any content from our website without our prior written consent.
Unauthorized use of our intellectual property may result in legal action.
The Shopify name, logo, and related marks belong to Shopify. Any third-party trademarks, logos, or brand names displayed on our website belong to their respective owners.
10. Website Use and Prohibited Activities
You agree to use our website only for lawful purposes.
You may not use our website or services:
For any illegal, fraudulent, harmful, or abusive purpose.
To violate any law, regulation, or third-party right.
To infringe our intellectual property or the rights of others.
To upload or transmit viruses, malware, or harmful code.
To interfere with the security or operation of our website.
To collect or track personal information of others.
To spam, phish, scrape, crawl, or use automated tools without permission.
To submit false, misleading, abusive, defamatory, or offensive content.
To impersonate another person, company, or organization.
To attempt unauthorized access to our systems, accounts, or data.
We reserve the right to suspend, restrict, or terminate access to our website or services if we believe these Terms have been violated.
11. Optional Tools and Third-Party Features
We may provide access to third-party tools, apps, widgets, payment services, review tools, tracking technologies, or other features that we do not own or control.
These third-party tools are provided βas isβ and βas availableβ without warranties of any kind.
Your use of third-party tools is at your own risk and may be subject to separate terms and privacy policies from those third parties.
We are not responsible for any loss, damage, issue, or claim resulting from your use of third-party tools or services.
12. Third-Party Links
Our website may contain links to third-party websites, platforms, apps, or services.
These links are provided for convenience only.
We do not control and are not responsible for third-party websites, content, policies, privacy practices, products, or services.
If you access a third-party website, you do so at your own risk. You should review their terms and policies before making any purchase or providing personal information.
13. Relationship with Shopify
Our store is powered by Shopify, which enables us to provide our online store and related e-commerce services.
However, all purchases made through our website are made directly with QivaRest.
By using our website, you acknowledge that Shopify is not responsible for any sale, purchase, product, refund, injury, damage, delay, loss, or dispute arising from transactions between you and QivaRest.
To the fullest extent permitted by law, you release Shopify and its affiliates from claims related to purchases and transactions made through our store.
14. Privacy Policy
Your submission of personal information through our website is governed by our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
Because our store is powered by Shopify, certain personal information may also be processed by Shopify in order to provide and improve the services used by our store.
For more details, please review our Privacy Policy available on our website.
15. Reviews, Comments, and Feedback
If you submit reviews, comments, suggestions, ideas, photos, messages, or other content to us, you grant QivaRest a worldwide, royalty-free, perpetual, transferable, and sublicensable right to use, reproduce, edit, publish, translate, distribute, display, and promote such content in any media.
You confirm that any content you submit:
Is accurate and not misleading.
Does not violate the rights of any third party.
Does not contain unlawful, abusive, offensive, defamatory, or harmful material.
Does not contain viruses, malware, or harmful code.
Is submitted by you or with proper permission.
We reserve the right, but are not obligated, to remove or edit any content that we consider inappropriate, unlawful, misleading, or in violation of these Terms.
16. Errors, Inaccuracies, and Omissions
Occasionally, our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other content.
We reserve the right to correct errors, update information, cancel orders, or change content at any time without prior notice, including after an order has been submitted.
We are not obligated to update, amend, or clarify information unless required by law.
17. Disclaimer of Warranties
Our website, services, and products are provided on an βas isβ and βas availableβ basis, unless otherwise expressly stated.
We do not guarantee that our website will be uninterrupted, secure, error-free, current, or free from viruses or harmful components.
We do not guarantee that any product will meet every individual expectation, preference, travel need, storage need, or baby-care routine.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow certain warranty exclusions, so some of the above limitations may not apply to you.
18. Limitation of Liability
To the fullest extent permitted by law, QivaRest, its owners, directors, employees, contractors, partners, service providers, affiliates, and licensors shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.
This includes, but is not limited to, loss of profits, revenue, savings, data, goodwill, replacement costs, personal inconvenience, website interruption, technical errors, delays, or product-related claims.
QivaRest is not responsible for damage or injury caused by misuse, failure to supervise a child, unsafe use, use on unstable surfaces, use of damaged products, or failure to follow product instructions and safety guidance.
Nothing in these Terms limits liability that cannot be excluded or restricted under applicable law.
19. Indemnification
You agree to indemnify, defend, and hold harmless QivaRest, Shopify, and our respective affiliates, partners, officers, directors, employees, contractors, licensors, service providers, and agents from any claim, demand, loss, damage, liability, cost, or expense, including reasonable legal fees, arising from:
Your breach of these Terms.
Your violation of any law or third-party right.
Your misuse of our website, products, or services.
Your unsafe or unintended use of baby-care products.
Your submission of false, misleading, or unlawful content.
Your unauthorized use of our intellectual property or systems.
20. Termination
We may suspend or terminate your access to our website or services at any time, without prior notice, if we believe you have violated these Terms or engaged in unlawful, fraudulent, harmful, or abusive activity.
Termination does not affect any rights or obligations that arose before termination.
Sections relating to intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, governing law, and any provisions intended to survive termination shall continue to apply.
21. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by law or removed from these Terms.
The remaining provisions shall continue to be valid and enforceable.
22. Waiver
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.
Any waiver must be made in writing to be effective.
23. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and QivaRest regarding your use of our website and services.
These Terms replace any prior agreements, communications, or understandings between you and us regarding the website or services.
24. Assignment
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.
We may transfer, assign, or delegate our rights and obligations under these Terms without notice or consent, including in connection with a merger, acquisition, restructuring, sale of assets, or business transfer.
25. Governing Law
These Terms of Service and any separate agreements through which we provide services shall be governed by and interpreted in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.
Any disputes shall be subject to the competent courts of England and Wales, unless applicable law provides otherwise.
26. Changes to These Terms
We reserve the right to update, modify, or replace any part of these Terms at any time by posting the updated version on this page.
The βLast Updatedβ date will be revised when changes are made.
Your continued use of our website after changes are posted means that you accept the updated Terms.
It is your responsibility to review this page periodically for updates.
27. Contact Information
If you have any questions about these Terms of Service, please contact us:
Store Name: QivaRest
Email: support@qivarest.com
Website: qivarest.com
Business Address:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Registration Number:
16781378
